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Customer Service Level 2

FREE
Course Level

Level 2

Start Date

Join anytime

Duration

Distance Learning

FREE

Course content

  • Explain the purpose and scope of customer service.
  • Describe the difference between customers’ wants needs and expectations
  • Discuss the need and uses of a customer complaints service
  • List at least three examples of barriers to providing effective customer service
  • 5. Explain the uses of systems to manage customer service information
  • Explain the purpose and scope of customer service.
  • Describe the difference between customers’ wants needs and expectations
  • Discuss the need and uses of a customer complaints service
  • List at least three examples of barriers to providing effective customer service
  • 5. Explain the uses of systems to manage customer service information

Description

This qualification provides the underpinning knowledge required by employees to work in a range of customer service roles. Learners will have essential knowledge of how to carry out tasks such as managing information and supporting events.

Course content:

To be awarded the NCFE Level 2 Certificate in Principles of Customer Service learners are required to successfully complete 3 mandatory units and 4 optional units.

This qualification consists of 3 mandatory units

Unit 01 Principles of customer service and delivery

Unit 02 Understand customers

Unit 03 Understand employer organisations

Optional Units are to be agreed with your tutor

Requirements

  • An interest in this area of work. As the course involves written work a reasonable standard of English is required (please ask if you are not sure)

    Enrol anytime.

What do I need to do this course?

Access to the Internet, with access to a laptop or tablet.

The ability to send an email and search for information on the internet.

Good basic level of English and can write in sentences.

Be able to study at least 1-3 hours a week to complete the course work.

Teaching Methods

  • This is a distance learning course which means that you have the opportunity to work at a pace that suits you, and to fit your learning around your other commitments. Guidance work booklets are provided along with regular contact with the tutor via a range of methods suitable for you, email, phone, web chats and tutorials.


    How is your progress checked?

    You will send your work to the tutor for marking at regular intervals. The tutor will give then you feedback on your work, and any areas for improvement or additional knowledge you may need to research to meet the unit criteria.

    What can I do after this course?

    Business Administration Level 2, ICT Level 2


FREE

Course details

  • Tutor: Nicola Lord
  • Time: Distance Learni
  • Provision: LCC
  • Term: Spring
  • Location: Distance Learning
  • Full fee: Free
  • Concessionary fee: Free

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