Introduction to Hospitality

Course content

Learners will be able to identify the different outlets and services offered within the hospitality industry.
Leaners will be able to describe the different roles within the hospitality industry.
Learners will be able to explain the importance of excellent customer service and front of house skills.
Learners will be able to identify key Health and Safety matters within the hospitality industry.
Learners will be able to make an informed decision as to whether they wish to continue with this occupational area for further study or employment and identify their personal development goals.

Description

The hospitality industry covers a wide range of business, such as hotels, restaurants and leisure facilities. During this course we will cover the different roles and responsibilities within the hospitality industry, customer service and front of house skills and how to progress with further study or employment in this area.

Course content:

An entry level course that covers a variety of hospitality skills necessary to work in a range of positions such as a food and beverage attendant, waiter or waitress, catering and function sales.

Requirements

No entry requirements.

What do I need to do this course?

Pen and paper for notes.

Teaching Methods

Tutor led activities, group work, individual question and answers, discussions and feedback.

How is your progress checked?
Learners will be asked to complete weekly feedback to record their journey from start to end. Learners will also be asked to complete a personal learning record at the start and end of their course to show distance travelled.
What can I do after this course?
Have a look at our other courses to support you into employment.